Yes, the customer service is above and beyond! Firstly, I have to say the site has an absolutely amazing team: ) From answering any questions/concerns, responding kindly, and replying in a reasonable amount of time. This is 100% a legitimate business. You won’t get knock offs or cheap products… so don’t worry guys. You can rest assured you are buying very high quality and very realistic dolls here. Visually very stunning & beautiful in person : )