Yes, this is a wonderful site. So I posted a review before with my overall experience with the doll. I love the doll. It’s by far the best toy I’ve ever purchased. I will say I had some condition issues and there was a misunderstanding with customer service. I’ll be the first to admit that I got frustrated and some of things in the other review were because of the miscommunication. I personally apologized to the rep and I have to say they were amazing at making sure I was satisfied and fully understood their explanation.